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- Every customer residing in the European Union has the right of withdrawal without the need to justify the withdrawal.
- The withdrawal has to be made within 14 days beginning from receiving the delivery.
- You can tell us the withdrawal in text form (e.g. by fax, letter, email). (Address see below.)
- You have to send us the goods within 7 days since the withdrawal.
- Ensuring of the time limit of 14 days is given by the date of sending the withdrawal within 14day beginning from receiving the delivery.
- We will pay thereconsignment and the danger of the transport is ours.
- We do not accept not prepaid packages.
- If the goods are sent back not completely or with damages, the customer will be charged with the costs of the recreation.
- If the goods are especially manufactured for the customer, the customer has no right of withdrawal.
Please address the withdrawal to:
Spiel-Mobil GmbH / FrankenModellbau
c/o Roland Stelzner
Balthasar-Neumann Street 8
96215 Lichtenfels
Germany
Tel: +49(0)9571/5417
Fax: +49(0)9571/5427
Email: order@frankenmodellbau.de
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Customer group:Guest
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